Privacy Policy - Chalice Mead
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Privacy Policy

CHALICE MEAD LTD

Chalice Mead Ltd is committed to protecting your privacy.  This Privacy Policy explains how we protect your personal information and applies to your use of Chalice Mead products and services and use of our website.  We are committed to all relevant laws and regulations relating to the collection, storage and use of data.  This includes, but is not limited to, the Data Protection Act 1998, the 2016 EU General Data Protection Regulations (GDPR).


What do we do with your personal information?

We use personal information in order to promote and provide Chalice Mead Ltd products and services, to ensure the security of our website and to run our business.


What information does Chalice Mead Ltd collect?

We collect and process personal data about you when you purchase goods from us and interact with us and our website.  This information includes:

  • Your name
  • Your residential or business address, email address and phone number
  • Your payment and delivery details, including billing and delivery addresses and credit card details, when you make purchases from our website
  • Records of your use of Chalice Mead products

When you order form us or make a request to use we ask for your personal information.  This enables us to fulfil your request/order (eg needing your postcode to send you your order).

If you withhold that personal information we will not be able to process your request or order.


We use your information in the following ways:

  1. To fulfil a contract with or a request from you, for example:
  • Fulfilling orders via the website
  • Handling credit card information provided through our website using PCI- compliant payment services
  1. To run our business and pursue our legitimate interests:
  • Giving you access to products or services ordered by your company or person
  • Informing you about Chalice Mead products and services via the website

We do not send out any marketing information about Chalice Mead products and services and therefore will not request any consent at this time.  If this changes we will ask for your consent.

 

How Chalice Mead shares your personal  information in order to adhere to legal obligations.

We share your personal details:

  • Within Chalice Mead in order to carry out the processing described above. This includes sharing information for the purposes of fraud protection and credit risk reduction with our commercial partners such as our Accountants.
  • With Government Authorities and/or law enforcement officials if required by law

 

Updating your personal information and changing your consent preferences

Where your consent is required for us to process your personal information, we will ask for your consent at the point at which you provide your data.  It is your right to withdraw that consent at any time.  You can also update your personal information whenever you require.  If you wish to do either, contact us at mike.wagstaff@chalicemead.co.uk.


We will not sell your personal information to third parties.

 

Storage of your personal information

 

We will only store records of your personal information for as long as is deemed reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records.

Chalice Mead Ltd only collects personal information via PAYPAL through the use of order forms every time your order with us to provide purchasing, billing and delivery information for an online purchase.

  • Once the order has been processed and the product sent out your personal information is immediately destroyed
  • The only information we receive from PAYPAL is the amount of purchase and no other personal information as regards the person who placed the order.

 

SALES through email for our Stockists

 

All orders are placed on SAGE ONE which is the system we use for billing purposes only.  The information collected is the same as the information you have provided for us when placing an order.  This information is held for 7 years under the guidance for holding accounting information from the time the order is placed.   When placing your order you are giving Chalice Mead permission to hold this information for accounting purposes only.

 

Your rights

You have the right to request access to, make corrections to or the deletion of personal information.  Any company information (stockist details) shown on the Chalice Mead website is in the same format found on your own company website (eg Name of Company, address, billing address, contact email).   

 

Contacting Us

If you wish to have your details removed from our database (SAGE ONE) or from our Website or to enquire as to the source of your data, you should contact us at:

 

Email:  mike.wagstaff@chalicemead.co.uk

Post:  Unit 22, Rake Industries, Canhouse Lane, Rake, Hampshire GU31 5DU

 

If you are still unhappy after contacting us directly, you may contact the Information Commissioners Office on 0303 123 1113 or via their website https://ico.org.uk

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